Our Commitment to Customer Satisfaction
At IPTV Latino 4K, we are committed to providing a high-quality streaming experience that meets the needs of our customers. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting one. Please read this policy carefully before making a purchase.
Refund Eligibility
Refunds are only applicable under the following conditions:
- Technical Issues:
- If you are unable to access our service due to technical issues caused by IPTV Latino 4K and our support team cannot resolve the issue within a reasonable time frame.
- Service Not Delivered:
- If the service you purchased was not activated or delivered as promised, and this was due to an error on our part.
- Duplicate Payments:
- If a duplicate payment was made for the same subscription, you are eligible for a refund of the duplicate charge.
Non-Refundable Conditions
Refunds will not be provided under the following circumstances:
- User Error:
- Incorrect device compatibility or failure to follow the installation instructions provided by IPTV Latino 4K.
- Change of Mind:
- Refunds will not be issued if you change your mind after purchase or decide you no longer want the service.
- Third-Party Issues:
- Technical problems caused by your internet provider, hardware, or third-party applications are outside of our control and are not eligible for refunds.
- Completed Service Period:
- Refunds cannot be issued for services that have been fully or partially consumed.
Free Trial Policy
We encourage all customers to take advantage of our 7-day free trial before subscribing to ensure that the service meets their needs. Refund requests will not be granted if you proceed with a paid subscription after the trial period.
How to Request a Refund
If you believe you are eligible for a refund, follow these steps:
- Contact Our Support Team:
- Email us at support@iptvlatino4k.com or use the contact form on our website.
- Provide Necessary Details:
- Include your subscription details, payment receipt, and a detailed explanation of the issue.
- Allow Time for Investigation:
- Our team will review your request and respond within 3-5 business days.
- Refund Approval:
- If your refund is approved, the payment will be credited back to your original payment method within 7-10 business days, depending on your financial institution.
Important Notes
- Partial Refunds: If a refund is granted, it may be prorated based on the duration of service already consumed.
- Chargebacks: If a chargeback is initiated without first contacting our support team, we reserve the right to deny future access to our services.
Contact Us
If you have questions about this Refund Policy or need assistance, please contact us at:
- Email: support@iptvlatino4k.com
- Phone: (555) 123-4567
We are here to help and ensure that you have a seamless experience with IPTV Latino 4K.
